pkrvin Privacy Policy — How We Protect Your Data

This Privacy Policy ("Policy") describes how pkrvin ("pkrvin", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at pkrvin.com, collects, uses, stores, shares, and protects the personal information of users ("you", "your", "User", "Player") who access or use our website, mobile application, game lobby, sportsbook, or any related service (collectively, the "Platform").

pkrvin is committed to protecting the privacy of all players across Pakistan — including users in Karachi, Lahore, Islamabad, Faisalabad, and every other city and town where our platform is accessed. We understand the trust you place in us when you share your personal information, and we take that responsibility seriously.

By registering an account, making a deposit, or otherwise using the pkrvin Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this Policy, you must cease using the Platform and may request account closure by contacting our support team.

pkrvin collects personal data from you through a number of channels, including directly during registration, through your ongoing use of the Platform, and automatically via technical systems. The categories of personal data we collect are set out below.

2.1 Identity & Registration Data

• Full legal name as it appears on your CNIC or passport;
• Date of birth (used for mandatory 21+ age verification);
• Computerised National Identity Card (CNIC) number;
• Gender (where provided during registration);
• Username and encrypted password hash;
• Profile photograph (where uploaded by you voluntarily).

2.2 Contact & Communication Data

• Email address (primary communication channel);
• Pakistani mobile phone number (used for OTP verification and account security);
• Residential address (city, province — e.g., Karachi, Sindh);
• Records of all communications you send to pkrvin, including live chat transcripts, support emails, and feedback submissions.

2.3 Financial & Payment Data

• JazzCash or EasyPaisa mobile wallet number linked to your account;
• HBL, UBL, Meezan Bank, or other bank account details where used for Raast or 1LINK transfers;
• Transaction history including deposit amounts, withdrawal requests, and payment method used;
• Source-of-funds documentation provided during enhanced KYC review.

2.4 Gaming & Behavioural Data

• Betting history, game session records, wager amounts, and game outcomes;
• Bonus and promotional offer usage records;
• Responsible gaming tool preferences (deposit limits, loss limits, self-exclusion status);
• Time and duration of Platform sessions.

2.5 Technical & Device Data

• IP address and approximate geographic location derived therefrom;
• Device type, operating system, browser type and version;
• Unique device identifiers;
• Cookie data and similar tracking technologies (see Section 6);
• Access logs, error logs, and performance data.

pkrvin uses the personal data we hold about you for the following purposes:

• Account Creation & Management: To register your player account, verify your identity and age (21+), and maintain your account in good standing;
• Service Delivery: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK; to provide access to our game lobby, sportsbook (including PSL cricket markets), fishing arcade games, and slot titles;
• KYC & AML Compliance: To fulfil our know-your-customer and anti-money laundering obligations by verifying your identity, checking against sanctions lists, and monitoring transaction patterns;
• Responsible Gaming: To monitor gaming behaviour, enforce self-imposed limits and self-exclusion requests, and identify players who may be showing signs of problem gambling so that we can offer appropriate support;
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat or email;
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multiple account abuse, bonus abuse, and other prohibited conduct;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have given your consent or where permitted under applicable law. You may opt out of marketing communications at any time via your account settings or by contacting support;
• Analytics & Improvement: To analyse how players use the Platform so that we can improve our product, identify bugs, and optimise the user experience for Pakistani mobile users;
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities.

pkrvin processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account management, payment processing, and game delivery — is carried out on the basis that it is necessary to fulfil our contractual obligations to you;
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML verification, sanctions screening, and regulatory reporting, is carried out on the basis of legal compliance;
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service analytics is based on pkrvin's legitimate business interests, provided such interests are not overridden by your data protection rights;
• Consent: Where we rely on your consent — for example, for optional marketing communications — we will obtain your explicit consent before processing and provide you with a clear and straightforward mechanism to withdraw that consent at any time.

pkrvin does not sell or rent your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: We share financial data with JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated;
• Game Providers: Game session data is shared with our third-party game software providers to the extent necessary to operate their titles on our platform. These providers are contractually prohibited from using your data for any purpose beyond game delivery;
• KYC & Identity Verification Partners: We use regulated third-party identity verification services to perform CNIC-based age and identity checks as required by our licensing obligations;
• Fraud Prevention & Security Services: We may share technical data with fraud detection partners to identify and prevent suspicious activity;
• Regulatory & Legal Authorities: We will disclose your personal data to regulators, law enforcement agencies, or courts where we are legally required to do so or where we believe disclosure is necessary to protect the rights, property, or safety of pkrvin, our players, or the public;
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

pkrvin uses cookies and similar tracking technologies to improve your experience on the Platform, remember your preferences, and collect analytics data. A "cookie" is a small text file placed on your device by a web server.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly — including session management, login authentication, and security tokens. These cannot be disabled without affecting core functionality;
• Performance Cookies: Used to collect anonymised data on how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve the Platform;
• Functional Cookies: Used to remember your preferences such as language settings, preferred payment method, and responsible gaming limit configurations;
• Analytics Cookies: Used to compile aggregated statistics on Platform usage. These cookies do not identify you personally;
• Marketing Cookies: Used only where you have provided consent, to show you relevant promotional content relating to pkrvin products.

6.2 Managing Cookies

You may control and manage cookie preferences through your browser settings. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, or receive alerts before cookies are placed. Please note that disabling essential cookies will impair your ability to use the pkrvin Platform. Detailed instructions for managing cookies are available in the help section of your browser.

pkrvin retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

pkrvin implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security protocols;
• Encrypted Data Storage: Sensitive personal data — including passwords (stored as salted hashes), payment details, and identity documents — is encrypted at rest using strong encryption standards;
• Access Controls: Access to personal data within pkrvin is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo regular security training and are bound by confidentiality obligations;
• Two-Factor Authentication: pkrvin supports two-factor authentication (2FA) for player accounts. We strongly encourage all users to enable this feature for enhanced account security;
• Regular Security Audits: Our platform and data infrastructure undergoes regular independent security assessments and penetration testing;
• Incident Response: pkrvin maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify affected users and relevant authorities in accordance with our legal obligations.

pkrvin respects your rights in relation to the personal data we hold about you. The following rights are available to you and can be exercised by contacting our support team:

• Right of Access: You have the right to request a copy of the personal data pkrvin holds about you, along with information about how it is being used. We will provide this within 30 days of a verified request;
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account details directly through your account dashboard;
• Right to Erasure: You may request that pkrvin delete your personal data where it is no longer necessary for the purposes for which it was collected. Please note that we may be required to retain certain data for legal compliance reasons (see Section 7);
• Right to Restriction: In certain circumstances, you have the right to request that we restrict the processing of your personal data while a query or complaint is being investigated;
• Right to Data Portability: Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, machine-readable format so that you can transfer it to another service provider;
• Right to Object: You have the right to object to processing based on pkrvin's legitimate interests, including direct marketing. Upon receipt of a valid objection to marketing, we will cease sending promotional communications immediately;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

pkrvin's Platform serves users primarily in Pakistan. Some of our third-party service providers — including game software providers, fraud detection services, and cloud infrastructure partners — may process data outside of Pakistan. Where such transfers occur, pkrvin ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection law.

Safeguards for international transfers may include contractual clauses requiring the recipient to protect data to an equivalent standard, certifications held by the recipient under recognised data protection frameworks, or other legally approved transfer mechanisms.

By using the pkrvin Platform, you acknowledge and agree that your personal data may be transferred to and processed in countries outside Pakistan in the manner described in this section.

The pkrvin Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register, deposit, wager, or otherwise use the Platform.

If you believe that a minor may have registered an account on pkrvin using falsified age information, please contact our support team immediately via live chat or email so that we can investigate and take appropriate action without delay.

pkrvin reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by email or via an in-platform notification. The date of the most recent revision is shown at the top of this document.

We encourage you to review this page periodically to stay informed of how pkrvin handles your personal data. Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you must stop using the Platform and may request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkrvin handles your personal data, please contact us using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

• Live Chat: Available 24/7 directly on the pkrvin Platform — average response time 3–5 minutes;
• Email: [email protected] — please include "Privacy Request" in the subject line for faster routing;
• Postal Address: Please contact us via live chat or email for our registered correspondence address.

If you are not satisfied with our response to a privacy-related complaint, you may have the right to lodge a complaint with a relevant data protection authority. Please contact our support team for guidance on the appropriate authority for your jurisdiction.